Global Shipping
FREE GLOBAL SHIPPING ON ALL ORDERS OVER US$250
FREE SHIPPING ACROSS INDIA AND HONG KONG
FLAT RATE US$20 ON ORDERS UNDER USD250
We ship by Hong Kong speedpost or registered post for online orders and Fedex or DHL for larger orders. Expect around 6-10 days.
Hong Kong & India Deliveries
Yay! Free Shipping - All Orders. And we accept COD (cash on delivery).
SF courier service in Hong Kong. Expect around 1-2 business days.
Blue Dart/DTDC /Delivery courier service in India. Expect around 4-6 business days which can be longer over public holidays and festivals.
Our collection is intentionally small batch, hand filled and ships fresh from our studio. We ask for your patience in your package making its journey to you. We offer expedited courier services for an additional fee. Please email sales@purearth.asia to enquire.
Purearth takes care in putting together your order and to hand over to our courier partners. We regret we cannot be held responsible for delays due to courier company issues, any unforeseen customs delays, issues out of our control, local or international customs, taxes or additional fees your country may levy. We have known customs in some countries to open our gift wrapped packages for inspection. Please take note.
Tracking details are emailed to you as soon as the order has been handed over to the courier company. Please kindly ensure that you track your package to check status and time of delivery. Tracking option may not be available in some countries.
Return Policy
Each piece in our collection is freshly formulated, carefully hand crafted and hand filled. Subtle nuances in colour, scent and texture due to seasonality of harvesting our premium ingredients is natural. Each complexion and skin concern is unique and special and returns / exchanges for reasons of general dissatisfaction or for reasons of pre existing skin conditions cannot be offered, sorry.
We happily replace / exchange any damaged or defective items and will fully refund your original purchase price. Kindly send us a detailed email with the reason for return / exchange within seven days of delivery and we will honour your refund immediately. Refunds / returns will not be made following seven days of delivery please.
We at Purearth are very proud of our creations and the care and love that goes into handcrafting each jar and bottle to ensure it reaches you in superlative condition.
We want you to love our creations as much as we do. Please reach out to us at care@purearth.asia for advice on your skin concerns and we will be happy to recommend a Purearth ritual for you.
Thank you
